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All other brands may be trademarks of their respective owners. The Schneider Electric brand and any trademarks of Schneider Electric SE and its subsidiaries referred to in this guide are the property of Schneider Electric SE or its subsidiaries. Premier Contract for Remote Technical Support After hours service is available at an additional costįor those who do not have a Premier Support Contract. The DPSG offers a Premiere Support Contract that includes directĪccess to our Advanced Technical Support Engineers on holidays, nights,Īnd weekends. Served basis with a 48 hour maximum response time. On a first come, first served basis by our Primary / Level 1 teamĪnd escalated as needed to our Advanced team on a first come, first Support is available Monday through Friday, 8:00 am to 8:00 pmĮastern Standard Time, excluding holidays.
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The DPSG provides assistance with basic product configuration onĬurrent products, as well as legacy products still under warranty,
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The functional group that can best provide problem resolution.Įach problem inquiry is assigned a case number, which is criticalįor tracking the history of the problem, for dispatching service, If the reported problem cannot be resolved, DPSG will direct you to The Drives Product Support Group (DPSG) provides post-sale support